1. Introduction
This Privacy Policy applies to Stake Khelo and all services available at stake-khelo.net. It describes how we collect, process, store, and protect the personal information of Pakistani players who register and use our platform. By creating an account on Stake, you acknowledge that you have read and understood this Privacy Policy.
We take data privacy seriously at Stake. As a platform built specifically for Pakistani players, we understand that trust is not just about fair games and fast payouts — it is also about handling your personal information responsibly and transparently. This policy is our commitment to that transparency.
This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the Stake Khelo platform more broadly. Together, these documents form the complete picture of how Stake operates and what you can expect as a player.
2. Personal Data We Collect
Stake Khelo only collects personal data that is genuinely necessary to provide you with a safe, functional, and legally compliant gaming experience. We do not collect data for its own sake. Below is a clear breakdown of what Stake collects and when.
2.1 Registration Data
When you create a Stake Khelo account, we collect:
- Full name as it appears on your CNIC
- Mobile phone number (used for OTP verification and account recovery)
- Email address (for account communications and notifications)
- Date of birth (for mandatory age verification — Stake is 18+ only)
- City and province of residence in Pakistan
- Username chosen for your Stake account
2.2 Verification Data (KYC)
For identity verification and to comply with anti-money laundering (AML) requirements, Stake may collect:
- Copy of your CNIC (front and back)
- Selfie photograph for facial match verification
- Proof of address (utility bill or bank statement not older than 3 months)
- Source of funds declaration for high-volume accounts
2.3 Transaction Data
When you deposit or withdraw on Stake, we collect transaction records including deposit amounts in PKR, withdrawal requests, transaction timestamps, and the payment method type used (e.g., Easypaisa, JazzCash, bank IBFT). We do not store your full payment credentials — see Section 6 for payment data details.
2.4 Activity Data
Stake automatically records certain data about your platform activity, including:
- Games played, bet amounts, and results on Stake
- Login timestamps and session durations
- Device type, operating system, and browser version
- IP address and approximate geolocation
- Customer support chat logs and email correspondence
| Data Category | Collected At | Required? |
|---|---|---|
| Name, mobile, email, DOB | Registration | Mandatory |
| CNIC, selfie, address proof | KYC verification | Required for withdrawals |
| Transaction records (PKR) | Each deposit/withdrawal | Mandatory |
| Game activity logs | Ongoing platform use | Automatic |
| Device & IP data | Each session on Stake | Automatic |
| Support correspondence | When you contact Stake | As provided |
3. How Stake Khelo Uses Your Data
Every piece of data that Stake Khelo collects is used for a specific, legitimate purpose. We do not use your data in ways you would not reasonably expect. Here is a plain-language breakdown of how your data is used on Stake:
3.1 Account Management
Your registration data is used to create and maintain your Stake Khelo account, verify your identity, enable login and account recovery, and communicate important account notifications such as password changes, security alerts, and verification requests.
3.2 Processing Transactions
Transaction data is used to process your deposits and withdrawals in PKR, maintain accurate account balance records, reconcile payments with Easypaisa, JazzCash, NayaPay, SadaPay, and bank partners, and produce financial records required for our operational compliance.
3.3 Legal Compliance
Stake Khelo is required to verify the age and identity of all players, conduct anti-money laundering (AML) checks, and maintain transaction records for regulatory purposes. Your KYC data and transaction history are used to fulfil these obligations. We do not use this data for any purpose beyond what is legally required.
3.4 Customer Support
When you contact Stake support via live chat, WhatsApp, or email, your correspondence is stored so that our team can provide consistent, informed assistance. Support logs allow us to track the resolution of your queries, maintain quality standards, and identify systemic issues that need addressing on the Stake platform.
3.5 Platform Safety & Fraud Prevention
Activity data, IP logs, and device information are used to detect and prevent fraud, multi-accounting, bonus abuse, and other prohibited activities as defined in our Terms and Conditions. This protects honest Stake players from unfair practices by bad-faith actors.
3.6 Responsible Gaming
Gaming activity data is used to monitor for signs of problem gambling behaviour — unusual session lengths, rapidly escalating bet sizes, frequent redeposits after losses. This data informs our responsible gaming interventions, which may include sending an account welfare notification or suggesting that a player review their deposit limits on Stake.
3.7 Platform Improvement
Aggregated, anonymised activity data is used to understand how Pakistani players use Stake — which game sections are most popular, where the interface causes friction, which features players engage with most. This informs ongoing platform improvements. This analysis uses anonymised data — it cannot be used to identify individual players.
4. Legal Basis for Processing
Stake Khelo processes your personal data under the following legal bases, each of which applies to different types of processing activity:
- Contractual necessity: Processing required to provide the services you have registered for — account management, transaction processing, customer support, and game delivery on Stake.
- Legal obligation: Processing required by law — age and identity verification, AML record-keeping, and regulatory compliance obligations that Stake is subject to as an operator.
- Legitimate interest: Processing that serves Stake Khelo's reasonable operational interests where these do not override your privacy rights — fraud prevention, platform security monitoring, aggregated analytics, and responsible gaming monitoring.
- Consent: Processing that is optional and requires your explicit agreement — marketing communications. You may withdraw consent for optional processing at any time through your account settings on Stake.
5. When and With Whom We Share Your Data
Stake Khelo does not sell your personal data to any third party under any circumstances. Your data is shared only where strictly necessary, with the categories of recipients described below, and only to the extent required for the stated purpose.
5.1 Payment Processors
When you deposit or withdraw on Stake, transaction data is shared with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT transfers, or your card network for Visa/Mastercard transactions. These providers process the transaction on your behalf and operate under their own privacy policies. Stake shares only the transaction details necessary to process the payment.
5.2 Identity Verification Partners
For KYC verification, Stake Khelo may use a third-party identity verification service to cross-check your CNIC details and facial match. These partners process your identity documents solely for verification purposes and are contractually prohibited from using your data for any other purpose.
5.3 Legal and Regulatory Authorities
Stake Khelo may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or in response to a valid legal request. We will notify you of any such disclosure where we are legally permitted to do so.
5.4 Game and Technology Providers
Certain live casino games on Stake are powered by third-party game providers. These providers may receive limited technical data — such as a session token — necessary to deliver the game stream. Game providers do not receive your personal registration details or financial information.
6. How We Handle Payment Data
Your financial security is a priority at Stake. When you make a payment on Stake Khelo — whether by Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or Visa/Mastercard — the payment transaction is processed directly by your chosen payment provider. Stake does not receive or store your full payment credentials.
What Stake does retain is the record of the transaction — the amount in PKR, the transaction timestamp, the payment method type (not the account number), and the transaction reference number. This information is retained for financial record-keeping and to enable us to investigate and resolve any payment disputes you may raise with Stake support.
For Visa and Mastercard transactions, payment processing is handled by a PCI-DSS compliant payment gateway. Your card details are encrypted at the point of entry and are not transmitted to or stored on Stake's own servers.
7. Data Retention
Stake Khelo retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, and in compliance with any applicable legal retention obligations.
- Account data: Retained for the lifetime of your active Stake account plus 7 years following account closure, to satisfy financial record-keeping and AML compliance requirements.
- KYC documents: Retained for the duration of your Stake account and 5 years after account closure, in accordance with identity verification obligations.
- Transaction records: Retained for 7 years from the date of the transaction, as required for financial compliance and dispute resolution purposes.
- Customer support logs: Retained for 3 years from the date of the interaction, to enable consistent support and quality review.
- Activity logs: Retained for 2 years for fraud prevention and platform analytics, then anonymised or deleted.
- Marketing consent records: Retained until you withdraw consent or request deletion, whichever is sooner.
When data is no longer required, it is securely deleted from Stake's systems or anonymised so it can no longer be linked to you as an individual.
8. How We Secure Your Data
Stake Khelo implements technical and organisational security measures appropriate to the sensitivity of the data we hold. These are not marketing statements — they describe actual practices that protect your personal information on Stake.
- Encryption in transit: All data transmitted between your device and Stake Khelo's servers is encrypted using TLS 1.2 or higher. This applies to the website, API calls from mobile browsers, and payment gateway communications.
- Encryption at rest: Sensitive personal data stored on Stake's servers — including identity documents and account data — is encrypted at rest using AES-256 encryption.
- Access controls: Access to player data within Stake's systems is restricted to authorised personnel only, based on role-based access controls. Staff access is logged and audited.
- Penetration testing: Stake Khelo's platform undergoes regular security assessments to identify and address vulnerabilities before they can be exploited.
- Two-factor authentication: Stake strongly recommends enabling 2FA on your account. OTP-based login verification adds a layer of protection against unauthorised access even if your password is compromised.
While Stake takes all reasonable measures to protect your data, no system is completely immune to security threats. In the event of a data breach that affects your personal information, Stake Khelo will notify affected players promptly in accordance with applicable notification obligations.
9. Cookies & Tracking Technologies
Stake Khelo uses cookies and similar tracking technologies on its website to ensure the platform works correctly and to understand how Pakistani players use it. We do not use cookies for cross-site advertising or to track your behaviour outside of Stake Khelo.
9.1 Types of Cookies Used on Stake
- Essential cookies: Required for Stake to function. These include session tokens that keep you logged in during your visit, CSRF protection tokens, and load balancing cookies. You cannot opt out of essential cookies while using Stake.
- Analytics cookies: Used to understand how players navigate the Stake platform — which pages they visit, how long they stay, and where they encounter difficulties. This data is aggregated and anonymised. Stake uses this to improve the platform experience for Pakistani players.
- Preference cookies: Store your language and display preferences on Stake so you do not need to reset them each visit.
- Security cookies: Help detect suspicious login attempts, unusual session behaviour, and potential account compromise on Stake.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Stake, though some features may function less smoothly. Essential cookies cannot be disabled through browser settings as they are required for the platform to operate.
10. Your Rights Over Your Personal Data
As a Stake Khelo player, you have the following rights regarding your personal data. These rights can be exercised by contacting Stake support at support@stake-khelo.net with the subject line "Data Rights Request — [your username]".
Stake Khelo will respond to all verifiable data rights requests within 30 days. For complex requests, we may request a 30-day extension, in which case we will notify you. All requests must be submitted from the email address registered to your Stake account so we can verify your identity before releasing any data.
11. Minors & Age Verification
Stake Khelo is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the registration process on Stake, and date of birth is collected specifically to enforce this requirement.
If Stake has reason to believe that a registered player is under 18 years of age, the account is suspended immediately pending investigation. Any personal data found to have been collected from an underage individual is deleted as soon as this is confirmed, with the exception of records necessary to document the incident for compliance purposes.
If you are a parent or guardian and believe that a person under 18 has registered on Stake Khelo using your payment method or personal details, please contact us immediately at support@stake-khelo.net so we can investigate and take appropriate action without delay.
12. International Data Transfers
Stake Khelo primarily stores and processes your data on servers located in Pakistan and neighbouring jurisdictions. Where it is necessary to transfer your data outside Pakistan — for example, to use a cloud infrastructure provider or a global identity verification service — Stake ensures that adequate protections are in place to safeguard your data to the same standard described in this Privacy Policy.
Such transfers occur only with service providers that have agreed to appropriate data processing agreements, and only to the extent strictly necessary for the purpose of the service they provide to Stake. Stake does not transfer personal data internationally for marketing or data brokerage purposes.
13. Changes to This Privacy Policy
Stake Khelo may update this Privacy Policy from time to time as our practices evolve, as the platform develops, or in response to changes in applicable law. When material changes are made, we will notify registered players via the email address or mobile number associated with their Stake account, and we will update the "Last Updated" date at the top of this page.
Your continued use of Stake Khelo following any changes to this Privacy Policy constitutes your acceptance of the updated policy. We recommend reviewing this page periodically so you are always aware of how Stake handles your personal data. The current version of this Privacy Policy supersedes all previous versions and is always available at this URL on Stake Khelo.
14. Contact & Data Enquiries
For any questions, concerns, or requests relating to this Privacy Policy or the personal data Stake Khelo holds about you, please contact us through one of the following channels:
- Email: support@stake-khelo.net — use subject line "Privacy Enquiry" or "Data Rights Request"
- Live Chat: Available 24/7 directly within the Stake Khelo platform
- WhatsApp: Available 24/7 for Pakistani players who prefer direct messaging
For formal data rights requests, please contact us by email from your registered Stake email address. We will acknowledge receipt within 24 hours and provide a full response within 30 days. If your request is complex and requires an extension, you will be notified of the revised timeline before the initial 30-day period expires.